We are different to other managed services providers. We don’t do ticket numbers or service queues. Instead we work with you and for you. We meet with you. Get to know your business – inside and out. Advise you. And get on with doing what needs to be done.
We hold ourselves accountable. We do what we say we’re going to do, when we say we’ll do it. We proactively manage your IT infrastructure, ensuring stability, security, reliability and optimising efficiency.
We behave like a loyal employee, not an outsourced provider. We treat your business like our own. We put ourselves in your shoes and act accordingly.
You pick up the phone. We answer it. We don’t put you in a service queue or issue a ticket number. We get on with providing the help you need. Solving your problem, big or small.
We don’t let your systems become outdated. We stay abreast of advances in technology. Identify those that could benefit your business. Study them. And, when we see value for your business in them, we share them with you.
We believe face-to-face meetings are essential. That getting together and having a conversation allows us to work more effectively. To understand your goals, and the challenges you face. To answer the questions, you didn’t know you had.
Your network is the backbone of your business. We keep it up to date. Protect it. Ensure it works effectively for your business. That it is quick. Reliable. And, that it enhances your operations.
Your information is everything. We protect it from the many threats out there – external and internal. We educate your staff. Set up and maintain the necessary processes, systems and protocols. Ensure you comply.
You’re always informed. We provide high-level reports outlining your current status and where improvements can be made. We answer your questions. Provide plain English answers. Ensure you have the information you need.
We take care of every element of your IT infrastructure and services – from the things you’d expect like your network and cloud accounts, to things like your website hosting and phone system.
Over the last 30 years we’ve seen technology transform businesses. We’ve worked with businesses of all shapes and sizes, in many sectors, to ensure that transformation benefits the business. Our experience and knowledge is vast. But our focus is specific – using technology to deliver a bottom line benefits.
“Being a tradie, I’m definitely not an IT expert. Before getting Sutton ITM on board the smallest IT problem would take me forever to get to the bottom of. Now all I have to do is call Sutton – they’re super responsive, easy to deal with and personable. The service is great and nothing is ever too much trouble”.
“These days we’re completely confident in our IT, thanks to Sutton ITM. They know our firm, they know our needs, they know our hardware, they know us and they deliver exactly what we need”.
“The Sutton team go the extra mile. They come by the office when we need them to, answer the phone when we call and personally respond to emails – you don’t get service like this all that often in this day and age”.
“It’s more than just IT management – it’s peace of mind. Jon knows us, knows our systems, knows our needs and knows how to make IT work for our business”.
‘I just needed our computers to work. Not most of the time – all of the time.
With Sutton IT we get prompt and efficient service with a smile. They’re reliable, attentive, great problem solvers and deliver outcomes’.
‘We called Sutton IT in to fix some monumental IT issues.
They were a breath of fresh air. Immediately making themselves available to us, and dealing with all our issues with skill and ease’.
‘Up until five years ago, IT was the bane of our existence. Time and time again, our providers let us down.
Then we started working with Sutton IT and everything changed. They took charge of it all.
They step in and help when we need it, without having to be asked. They just get what we need’.