Covid has clearly been a reason for many business owners to re-access their requirements and this includes their IT.
For many businesses change is too hard because IT is not their industry, they prefer to suffer poor customer service or put up with problems that never actually get fixed, there are always more pressing issues at hand.
Covid has re-invented this, businesses are heading into 2021 with a better understanding of what they like and dislike. One size does not fit all.
There is only one way for an IT provider to understand what their clients want, and that’s to go and meet with them.
The most common topics business owners raise are;
- Data protection
- Cybersecurity
- Value of money
It’s about taking the business requirement, developing options to review with the client and, defining a solution that works for the business.
For the IT provider, it’s about adding value, providing advice, and showing how to increase business productivity.
This is what drives us, increasing client productivity. We drive this by holding a short strategy meeting each quarter.
